Terms of Service

Last Updated: May 6, 2026

1. Acceptance of Terms

By accessing teamshotspro.com or portreya.com, you agree to these Terms. If you represent a company (using teamshotspro.com), you certify that you have the authority to bind that entity to these terms.

Age Requirement: You must be at least 18 years old to create an account and use the Services. By creating an account, you represent and warrant that you are at least 18 years of age.

2. The Service

The Service utilizes Generative AI to create synthetic professional photography. All generated images are AI-created and are not real photographs.

Domain Separation: teamshotspro.com is for teams and businesses. portreya.com is for individual users.

Pricing: All pricing is displayed on our pricing pages at teamshotspro.com/es/precios and portreya.com/pricing. Prices are subject to change. All purchases are one-time payments, not subscriptions. Top-ups are available for additional photos.

3. User & Team Obligations

Account Security: You are responsible for all activity under your account.

Team Admins: Admins manage team invitations and photo settings. Each team member provides their own consent when uploading their selfie.

Acceptable Use: You agree NOT to upload photos of:

Minors (under 18).
Celebrities or public figures without rights.
Nudity, violence, or illegal content.
Third parties who have not given you explicit consent.

Content Moderation: We employ automated AI safety filters to detect and reject inappropriate content. “Inappropriate content” includes, but is not limited to: nudity, sexually explicit material, violent or graphic imagery, hate symbols, content promoting illegal activities, and any content that violates the acceptable use policy above. Attempts to bypass these filters or repeatedly upload prohibited content will result in an immediate and permanent ban without refund.

4. Refund Policy

Please read carefully before purchasing.

Free Tier First: We provide a “Try It For Free” tier so you can evaluate the AI's output quality and likeness accuracy before purchasing. The free tier includes limited customization options and includes TeamShotsPro branding on generated images.

Free Retry Included: Each photo includes 1 free retry to perfect your results.

14-Day Money-Back Guarantee: If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your initial paid transaction. This guarantee covers all paid plans (Individual, VIP, and Team Seats) as well as top-ups. Refunds are processed to the original payment method within 5–10 business days.

To claim, email support@teamshotspro.com (for teams) or support@portreya.com (for individuals) with your transaction ID. We may decline refund requests in cases of clear abuse (e.g. repeat refunds after extensive paid usage across multiple accounts).

After 14 Days — No Refunds for Aesthetics: Beyond the 14-day money-back window, AI generation is subjective and we do not issue refunds for dissatisfaction with aesthetic style, lighting, or artistic interpretation of the result. By purchasing, you accept that AI results may vary.

Replacement Credits for Technical Errors (any time): Independent of the 14-day window, we will issue replacement photo credits if a technical failure prevents the delivery of your photos. Examples include:

System crashes resulting in no image delivery.
Server timeouts where photos were deducted but no images produced.
Corrupted file downloads.

For multi-generation series (compact workflows), replacement credits are issued only when all generations in a series fail. A single delivered batch from a series satisfies the contract.

For technical-error replacement credits, email the same support addresses above with your transaction details.

5. Intellectual Property

Your Inputs: You retain full ownership of the photos you upload. You grant us a limited, non-exclusive license to process these photos solely to generate your results. This license terminates when you delete your account.

Your Outputs: You are granted full commercial rights to use the generated images for any purpose, including LinkedIn, websites, marketing materials, print, and merchandise. You may freely edit, modify, crop, or alter the generated images as you see fit. You may not resell the images themselves as stock photography or as a competing service. For free tier generations, commercial rights apply but images include TeamShotsPro branding.

6. Limitation of Liability

The Service is provided “AS IS.” To the fullest extent permitted by law, TeamShotsPro shall not be liable for any indirect damages, lost profits, or data loss arising from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of Switzerland.

Amicable Resolution: You agree to attempt to resolve any dispute informally by contacting support@teamshotspro.com (for teams) or support@portreya.com (for individuals). We will work in good faith to resolve any issues within 30 days.

Arbitration: If informal resolution fails, either party may elect to resolve the dispute through binding arbitration administered under the Swiss Rules of International Arbitration. The arbitration shall be conducted in English, with the seat of arbitration in Zurich, Switzerland. The arbitrator's decision shall be final and binding.

Jurisdiction: If arbitration is not elected, any legal disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.